The CRM module is a subsystem in DraERP, a method that helps businesses reach and communicate with customers systematically and effectively. DraERP helps manage customer information such as account information, needs, contact and other issues to better serve customers. Additionally, CRM helps track business opportunities from potential customers, send them quotes, and place sales orders.
Effectively exploit customer data – the most valuable resource of a business
- Analyze customer origins, products customers are most interested in, build strong relationships with customers through care tools such as birthday reminders, holidays… Customer data is stored Centralized, safe & secure.
- For each potential customer, the DraERP system provides all data fields to help businesses have a full basis for analysis. From there, we can know where customers come from, or their habits and preferences, helping the customer care team to be attentive and attentive.
High integration capabilities and flexible customization
- Connecting data with Accounting helps businesses take better care of customers, manage teams effectively, optimize sales activities and increase revenue. Help increase sales staff productivity by 50% with automation tools and information linking with other departments in the enterprise
- Build a separate sales process according to the specifics of the business: Sales approaches and convinces customers with a systematic sales process, helping to increase the likelihood of successfully closing a contract by 35%.
- Flexible customization according to the business’s management needs: Customize information fields, forms, processes, reports,… to suit your own business.
- Business reports: Data on sales, business situation, etc. are always updated accurately and immediately in the form of reports or charts to help the Board of Directors have a visual view anytime, anywhere on any device. .
- Marketing Report: Provides reports on potential customers and marketing campaigns to help managers evaluate campaign effectiveness and come up with appropriate strategies.
Ability to link to popular social networks
- Support strategizing and creating campaigns directly on the system thanks to features such as automatic email sending and linking with social networks such as LinkedIn and Twitter.
- Integrating multiple e-commerce platforms: DraERP system provides comprehensive connectivity with e-commerce platforms such as Lazada, Tiki, Tiktok. Helps sellers manage products and orders in a single place, from which monthly business statistics reports will give the most overview of sales channels.
- Provides the feature to create coupon codes based on standard pricing rules available on the software or users can create their own pricing rules depending on needs and purposes of use.