Warranty - Maintenance
DRAERP Software System
The software product is just a tool, a solution. However, especially for services, it is the key factor in the effective application of information technology in business management. The DRACO team is committed to providing customers with the best products and services.
When receiving a problem notification from the customer, within 2-4 clock hours, DRACO will acknowledge and confirm the status of the issue. Within the next 2 hours, a proposed solution will be suggested. Based on the plan, DRACO will proceed with and implement the resolution of the issue in the following ways:
Guide users to resolve the issue themselves through communication means such as email or phone.
Send a bug-fixing program to the customer via email or USB/Hard drive.
Dispatch a staff member directly to the customer’s location to address and resolve the issue.
- Support guidance for operations through communication channels such as Email or Phone.
- Dispatch personnel directly to the customer’s location.
During the warranty period, whenever there is a change in the functionality modules of the software, DRACO will update the corresponding content for the customer.
After the 12-month free warranty period, the system enters the maintenance phase. The maintenance service will be contracted annually, depending on the actual needs, and customers can choose the appropriate service package below.
Customers need troubleshooting
DRACO receives information/issues
DRACO proposes a maintenance plan according to the check list